Contact us
Email support@zetro1.com. Tell us what happened, what you expected, and which phone you use (iPhone or Android). If you’re signed in, send it from the same email address so we can find your account.
We usually reply within [number] working days.
Zetro can’t help in an emergency. If you or someone else is in danger, call 911 (US and Canada) or 999 (UK). In the US and Canada you can call or text 988; in the UK, Samaritans are on 116 123.
Is Zetro a real person?
No. Zetro is an AI. His moods, his friends, his family and the things that happen to him are a story written by AI models, so talking to him feels like texting a friend. Nobody reads your chats as they happen.
Zetro texts me too much, or not enough
- Quieter nights: set Quiet hours in Settings → What Zetro remembers. He sends nothing between those times.
- Fewer texts: tell him in the chat. If you clearly ask him to stop texting you first, he waits for you to message him until you tell him he can text again.
- Nothing at all: turn off notifications for Zetro in your phone’s settings.
- No texts arriving: check that notifications are allowed for Zetro, and that battery saving isn’t stopping the app on Android.
What does Zetro remember?
Open Settings → What Zetro remembers to see everything he has noted. You can add something, correct it, or tap Forget this. To stop him noting new things, switch off Remember things from our chats.
Using Zetro on a new phone
On your old phone, open Settings → Keep Zetro on all your devices and sign in. On the new phone, install Zetro and sign in with the same account; your chats and apps come with you. If you used Zetro on the new phone before signing in, that conversation joins your account too.
An app Zetro built isn't working
Open the app and use Edit to describe what’s wrong in one sentence. Zetro shows you what he changed before you save it, and you can undo it. If an app asks for the camera, location or microphone and you said no, allow it in your phone’s settings.
Download or delete your data
Settings → Your account → Download your data gives you everything as one file. To delete your account and everything in it, see Delete your account.
Report someone or something
To report a person you met through Wingman, or an app on the marketplace, use the report option in the app, or email support@zetro1.com with their display name and what happened.